Crisis management in cyberspace
Faced with a growing threat and under the aegis of COMCYBER, the first edition of the Cyber Cognitive Threats Seminar was held as part of the European Cyber Week. Dedicated to the cognitive threat and its growing place in cyberspace, the first round table “Crisis management in cyberspace” was held in front of a packed room, moderated by Stéphanie Ledoux, with the participation of Claire Juiff (Manager of Crisis Management and Communication), Jean-Nicolas Robin (lawyer at the Rennes Bar and holder of the Saint-Cyr Cyberdefense and Cybersecurity Chair, Sogeti, Thales) and Nathalie Le Bigot (Researcher and Expert in Cognitive Science).
Summary of the main points raised by Stéphanie Ledoux (moderator) and Claire Juiff (speaker):
- Cyber attacks have multiplied over the past fifteen years or so, with a very clear intensification over the past 2 years, but above all they have evolved and become more sophisticated. Attackers are no longer limited to the technical and IT aspects: they have appropriated marketing best practices and have fully integrated the importance of reputation and legal impacts for victim organizations, which are quickly caught in a vice.
- Fake news, storytelling, pressure, double extortion, cyberfraud,… so many terms that are now part of the register of strikers who are said to be organized and creative.
- Cyberattacks are periods of disruption that are conducive to fraudsters. The instability and stressful situation allow them to exploit sensitive information that could have leaked and to see requests that would normally have seemed dubious.
- Education and training are obvious keys to success in crisis management.
Awareness-raising, as well as exercises and crisis simulations , make it possible to better understand cyber crises, limit pressure and avoid triggering irrational mechanisms.

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