Need support for an incident or a crisis in the heat of the moment?

It is not uncommon today to be the victim of a cyberattack. Thus, from the occurrence of a digital incident until it is classified as a crisis situation, it is essential to keep in mind certain practices, known as “first reflexes” in order to prepare for the eventuality of a crisis.

These “first reflexes” are a direct result of the specific consequences of a cyberattack. By this we mean that the cyber crisis has protean impacts ranging from IT impact to reputational impact and legal impact. It is therefore necessary to implement initial reflexes on the IT level, of course, and also to have reflexes in terms of communication and the legal aspect.

Thus, IT measures are to be taken to prevent the infection from spreading to the rest of the information system. The first measures will be:

– Isolate contaminated PCs;
– To keep the PCs on;
– To cut off the network if necessary to prevent the spread,
– To launch investigations to identify the impacts, patient 0, and to re-establish a healthy information system.

In terms of communication, this is accompanied by the development of a strategy:

– Targeting both internally (establishing communication for the teams),
– That the external (establish communication for customers and the public).

It can also involve, on the legal side:

– To provide for various notifications to the competent authorities (arising from legal obligations),

And the continuation of contractual commitments.

Alcyconia’s objective is to provide advice and support to organisations experiencing difficulties in managing the crisis.

In order to best meet the needs of its customers, this assistance takes the form of a list of tailor-made and non-exhaustive offers. Thus, Alcyconie offers support in the area of crisis management:

– advice and monitoring of the crisis alongside the company;
– support for the methodological management of the crisis (operational tools, prioritisation, etc.);
– legal advice (legal obligations to notify authorities, clients, etc.);
– media and social media monitoring;

but also on the aspect of crisis communication:

– writing of language elements;
– preparation of speeches;
– advice on public speaking;
– media training;
– Coaching of executives on the spot.

The particularity of Alcyconia is that it also takes into account the management of the risk of fraud:

– identification of fraud risks;
– implementation of appropriate risk prevention, detection and mitigation measures;
– support in communication with banks;
– Raising awareness of the treasury, finance and accounting teams on the different fraud schemes in the face of increased risk.

In order to adapt, Alcyconie has also chosen to offer its customers a 24/7 on-call offer. Indeed, aware that the crisis does not wait, Alcyconie is ready to provide the best possible support to economic players destabilized by cyberattacks.

The composition of a crisis unit is essential, it is a question of having the right people around the table as quickly as possible so as not to be overwhelmed. Alcyconie helps you, through an audit and consulting phase, to define the appropriate organization of your crisis unit.

It should be noted that it is important in crisis management to be able to mobilize all the actors who must take part in this management as quickly as possible. You should also not hesitate to turn to external service providers if necessary, so that they can bring their expertise and know-how to your organization.