Post-crisis BCP/DRP optimisation

Logistics / Supply chain

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Context

Following the COVID-19 health crisis, a company in the cosmetics/e-commerce sector requested our services to conduct a post-crisis RETEX and debriefing, to assess the climate and morale within a management team that had been particularly stressed during the crisis phase, and to optimise the organisation’s BCP (Business Continuity Plan) and DRP (Disaster Recovery Plan).

Objectives

Cold debriefing and retex for the company’s supply-chain functions;
BCP and DRP optimisation;
Giving employees the keys to understanding the situation and looking back over these intense and unique weeks.

Mission description

Prior to the project, we sent out a comprehensive questionnaire to gather as much information as possible about the situation. We then conducted a 2-hour interview with 5 key internal people before holding a half-day working session and collective debriefing. At the end of the project, we produced a summary and recommendations on the crisis.