Establishing a crisis management system

Health establishments

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Context

A private association in the healthcare sector, with dozens of facilities throughout France, wanted to set up a crisis management system and train its management teams in cyber crisis management.

Objectives

Define the appropriate and coherent cyber crisis plan in relation to the existing white plans and the specificities of the association,
Provide crisis management training to the Executive Committee and Management Committee of the association and its main facilities.
Carry out a cyber crisis exercise involving the decision-making and technical functions.

Mission description

We first defined the crisis management plan (mobilisation chain, information, decision-making, reflex sheets, crisis directory, etc.) in consultation with the client team. We then conducted 3 days of training in cyber crisis management and communication for 30 employees/directors/health managers/ISD players, followed by 2 half-day tabletop cyber crisis simulations with debriefing and a mission report.